FAQ
How do I know which service I need?
If you already have finished artwork or graphics and just need physical items made, you’re looking at Production-only.
If you need visuals created (logo, graphics, embroidery files, etc) but don’t need anything produced, that’s Design-only.
If you have an idea (or part of one) and want both the design and the finished physical product handled, choose Design + Production.
If you want finished, gift-ready items with minimal customization, Curated specialty items are likely the best fit.
You can also review the Our Services section for more detail. If you’re still unsure, submit an inquiry with what you know so far. The correct service is confirmed before work begins.
Is there a minimum project amount?
Yes. All projects are subject to a $75 minimum project total.
How does payment work?
A deposit equal to 50% of the quoted total is required before production begins. The remaining balance is due after production is complete and prior to delivery or pickup.
Production does not begin until the deposit is received.
Can I change my mind after approving a design?
Once final approval is given and the deposit is paid, production begins.
At that point, the deposit is non-refundable unless explicitly agreed upon in writing.
Changes after approval require a new quote and may affect timelines.
What happens if I cancel my project?
If a project is cancelled before production begins, charges are handled based on work completed. Once production has started, the deposit is non-refundable.
What does “production-ready files” mean?
Production-ready files must be correctly sized, properly formatted, and set up at the correct resolution for production.
Accepted file types may include:
- PNG
- JPG
- Vector files (AI, SVG, EPS)
- Embroidery files such as PES or DST
If files are not production-ready, the Design Prep Add-On is required or the project may be declined.
Do you offer unlimited options?
Design services allow for creative exploration within the agreed scope and revision limits.
Curated specialty items do not offer unlimited options. Curated selections are intentionally limited to established vendors and predefined collections to keep projects efficient and manageable.
Do you accept returns?
Returns for defective products are accepted within 30 days of receiving the items.
Returns are not accepted for:
- Buyer’s remorse
- Incorrect sizing
- Preference-based decisions
All details such as sizing, quantities, and selections are confirmed before production begins.
Can you match another vendor’s pricing?
No. Pricing is based on scope, materials, time, and in-house production processes, not competitor pricing.
Do you take rush orders?
Rush requests depend on current workload, project type, and materials.
Availability and pricing are determined at the time of inquiry.
What happens if a third-party item has a defect?
Feral Filly is not responsible for third-party manufacturing defects.
Any applicable warranties or resolutions are handled through the original supplier.
Do you store files or designs for future use?
Files may be retained for reorders or reference, but long-term storage is not guaranteed unless otherwise agreed upon.
What types of projects do you decline?
Projects may be declined if they:
- Fall outside available services, timelines, or capacity
- Contain hateful, vulgar, or offensive content
- Use copyrighted graphics or artwork without proper rights or licensing
- Have unclear, unrealistic, or shifting requirements
If you have any further questions, please reach out to us, we're happy to help!